HOW LONG IS THE SHIPPING TIME?
Order Processing Time: 7-15 business days (Mon-Fri)
Each of my products is handcrafted only for you, so the production time will be a little bit longer than usual. Please be patient
Transit time: 10-20 business days (Mon-Fri).
Order Cutoff Time: 10.00 PM
* This item ships FREE to the US.
Business Days are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a part of them! There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Note: Transit times do not include the order processing time.
WHERE ARE MY ITEMS COMING FROM?
We have multiple factories in Vietnam, China, and the United States.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
HOW MUCH IS SHIPPING?
We charge a flat rate shipping of $5 per order.
HOW CAN I MODIFY MY ORDER?
We only allow order modification (change/ cancelation) within 24 hours since payment, except for personalized products, which need to be notified by email within 12 hours since payments. Personalized & customized items are non-refundable, only allowed for replacement.
Please contact us via our support email: firstname.lastname@example.org to request a modification.
CUSTOM DUTIES, TAX, AND CHARGES
Customs Duties, Taxes, and charges are not included in our price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders. You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.
You can track your order by entering the tracking number into our tracking portal.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.